Organization

Effectiveness

How effective is your organization
at reaching it's goals?

Business growth presents a number of challenges for owners. Our primary focus is enhancing organizational effectiveness for rising star organizations. Consolting.online = consulting x solutions. Our strength in supporting clients is our knowledge and experience in applying organizational psychology, and systems thinking to dynamic organization factors.

What is organization effectiveness?

Organization effectiveness is about the degree to which you achieve the goals you have decided upon, a question that includes areas of aspiration, organization, and people. People factors impact organization factors, which in turn impact aspirations in a dynamic interdependant way. Explore our professional services by scrolling down for factor details.

Aspiration

Aspiration is the who (stakeholders), why (purpose), and how (strategy) of doing business. As a business grows, aspiration becomes more complex. Our services include aligning stakeholder expectations, clarifying purpose, and facilitating smart strategies:

Stakeholders

The aspiration of an orgnization can include satisfying customer, union, and shareholder expectations.

Effectiveness indicators:

• Stakeholder satisfaction (%)
• Net promoter score (No.)

Our services to promote alignment are:

• developing communication plans
• managing organizational change

Purpose

The purpose of an team can include ensuring financial stability, building relationships, or achieving excellence.

Effectiveness indicators:

• Operating profit (%)
• Customer retention (Days)

Our services to clarify purpose are:

• measuring understanding of purpose
• facilitating common purpose

Strategy

Strategy is about building a bridge between stakeholder expectations and organization delivery.

Effectiveness indicators:

• Goal achievement (%)
• Audit findings (No.)

Our strategic planning services are:

• facilitating strategy sessions
• developing strategic scorecards

Organization

The style of doing business (culture), knowing who is responsible (co-ordination), and streamlining key task execution (processes), all determine effective execution of strategy. Our services include shaping culture, improving co-ordination, and optimizing processes:

Culture

Organizations have a unique personality made up of shared beliefs, values, and preferred ways of behaving.

Effectiveness indicators::

• Culture survey (%)
• Sixty-day survey (%)

We shape culture through:

• survey design and administration
• survey analysis and reporting
• organizational development

Co-ordination

Organizational growth inevitably leads to a division of tasks, which in turn requires co-ordination.

Effectiveness indicators:

• Span of control (Breadth)
• Critical incidents (No.)

We improve co-ordination through:

• designing structural options
• developing job profiles
• evaluating the size of jobs

Processes

The balance of technology and people impacting key tasks is increasingly important for process efficiency.

Effectiveness indicators:

• Productivity ratios (%)
• Quality measures (%)

We optimise processes through:

• business process analysis
• mapping responsibilities
• formulating performance metrics

People

How people are influenced (leadership) to apply their skills to processes (capability) and recognized for excellence (reward), often seperates great from average organizations. Our services include developing leaders, building capability, and designing rewards:

Leadership

Leadership is a critical factor in influencing organizational variables to attain maximumm effectiveness.

Effectiveness indicators:

• Engagement survey (%)
• Promotable 0-2 years (No.)

We guide leadership development by:

• assessing leadership potential
• facilitating succession planning
• providing leadership coaching

Capability

Capability is about peoples ability to perform tasks, and competencies are the required skills and talents.

Effectiveness indicators:

• Performance scores (No.)
• Vacancy (Days)

We facilitate capability building by:

• defining key competencies
• determining critical skills gaps
• recruiting and selecting key talent

Reward

Rewarding the effort and achievement of people re-enforces the right culture, retains, and motivates people.

Effectiveness indicators:

• Average tenure (Years)
• Voluntary exits (%)

We shape reward practices by:

• writing reward policy
• designing performance systems
• designing incentive schemes

About Us

Stakeholder dissatisfaction, declining productivity, increasing staff turnover, or simply a feeling of 'losing steam' are all symptoms of ineffectiveness creeping into your organization. Consolting.online offers objective and deep insight to activate turn-arounds.

Lead Consultant

Dale Fobian is the lead consultant for consolting.online. His qualification and experience profile are ideally suited for organization effectiveness consulting.

He has Master Degrees in Commerce (MCom) and Business Leadership (MBL), and is a registered Industrial Organizational Psychologist (Reg. No. PS0144487).

He has over 30 years experience in human capital consulting; both internally as a business partner and externally as a independent practise psychologist.

Dale has an extensive network of associates with whom he collaborates on diverse consulting projects across different industries.

References

"Dale is a tremendous HR all rounder with the ability to...add significant value to the business."
Keith Rosmarin, CTO

"Dale is an authentic and highly effective leader."
Bonga Mavume, CEO

"Dale has a phenomenal ability to think through complex processes on all levels in business..."
Sabine Frielinghaus, CEO

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